CLIENT PROJECT GUIDE

How to Prepare for Your Upcoming Painting Project with Us!

Welcome to Your Client Project Guide! At MacFarland Painting, we are dedicated to ensuring that your upcoming painting project is a seamless and enjoyable experience from start to finish. This guide has been meticulously crafted to provide you with the essential insights you need to prepare for your project. From securing your spot on our schedule to selecting the perfect paint colors that reflect your vision, this guide covers every aspect of the process. We believe that clear communication and thorough planning are key to achieving outstanding results. Let us walk you through the journey ahead, offering guidance and expertise to make your project an absolute success.

1. GETTING ON THE SCHEDULE:

After receiving your quote via email or text, you’ll see a green button labeled “Approve and Pay Deposit.” Click this button to approve, sign, and pay with a debit/credit card online. Please note that we require a 50% deposit to schedule your project. A 3% convenience fee applies to all card payments. To avoid this fee, inform the office or your sales representative if you prefer to pay by check or cash. You can deliver your payment in person or send it by mail.

Once your deposit is made, our Operations Admin will reach out within 2 business days to schedule your project.

2. Choosing your colors:

Please call (or email) in your color selections AT LEAST 2 WEEKS prior to your scheduled start date. The information needed is room, color name, and color number. 

Ex. Living Room, Argos, SW 7065

💡 Need expert advice? FREE, 1-hour, color consultations are available in our showroom for all clients with an approved quote! CLICK HERE to set up an appointment with our color consultant.

Final color selections are the responsibility of the homeowner prior to the job start date. MacFarland Painting is not financially responsible for any color changes once the job begins.

3. COMMUNICATION

Communication is key for your project to run smoothly.

The FRIDAY BEFORE your project begins, your Project Manager will contact you directly to inform you what time his crew plans to arrive. Now is a good time to ask any questions/concerns you may have.

Have other questions/concerns? We are happy to help! Our office hours are Monday-Friday from 7:30am-5pm. Call/text/email the office at anytime during these hours and you are guaranteed to receive a speedy response. If you call outside of office hours, please leave a voicemail and we will get back to you at our earliest convenience.

4. FINAL WALKTHROUGH & PAYMENT:

Your Project Manager or Crew Leader will notify you a few hours prior to completion so that you are ready to do your final walk through.

All of our staff members are able to accept final payment. Feel free to hand any of the trusted painters cash or a check. If you would like to make a card payment, please use our convenient online payment system. 

INTERiOR PAINTING:

Prior to your interior painting job, you are to remove all window treatments, blinds, art, wall hangings, electronics, and small breakable items from all areas being painted. Please also wipe/vacuum/dust any debris.

If you are physically able, please move all furniture to the center of the room. If requested, MacFarland Painting staff will assist in moving heavy/bulky items. All furniture will be wrapped in painters plastic prior to painting.

Our crew members will also cover the floors with a combination of construction paper, drop cloths, and/or painters plastic.

EXTERiOR PAINTING:

Prior to your exterior job, you are to remove furniture, planters, decor, etc. from the perimeter of the exterior to be painted. It is also important that you trim back shrubs, trees and other vegetation that will impede painting and repairs.

Be sure to have windows closed, access to electricity, and hose bibs turned on for access to water.

We use a variety of protective items (paper, tape, plastic, and drop cloths) and will set up an outdoor staging area for tools and supplies.

CABINET PAINTING:

Prior to your cabinet job, please use Simple Green, 409, or a non-oil based product to remove surface grease and dirt from all cabinets. We will not paint cabinetry that has not been wiped down.

Customer is to empty all items from drawers and empty or push cabinet contents to rear of cabinets to facilitate painting.

If we are drilling for new hardware, it must be available on day one of your project.

STAIRCASE REMODELING:

We have 5 stock baluster selections listed on both our website and cabinet brochure.

CLICK HERE to view these stock options.

Your baluster style and pattern selection must be made 3 WEEKS ahead of the start date if you choose STOCK BALUSTERS.

Your baluster style and pattern selection must be made 2 MONTHS ahead of the start date if you choose CUSTOM BALUSTERS.

Please have a plan for children, physically unstable adults, and pets for the duration of your project.

We Appreciate Your Business. Thank You!!